Our Story
Translating the German word "Erlebnis" or the Afrikaans word "Belewenis" to the English language merely results in the word "EXPERIENCE". But clearly there is a deeper & richer understanding of the concept of Customer Experience.
MEANING: To capture the "Erlebnis" of the concept of Experience we refer to a specific, often intense, personal experience. It denotes a moment or event that is particularly significant, impactful, or memorable.
CONTEXT: To describe Customer Experience as events that leave a strong impression or have a profound emotional effect on an individual.
EXAMPLE: To change every customer engagement to a Customer Experience that is an impactful and memorable experience.
Our Story is about turning Customer Experience into a Lived, Memorable experience that will leave a strong impression (marked) and profound emotional effect
- we call it Experimark
The Experimark Model
Services
We specialize in delivering comprehensive customer experience (CX) solutions designed to elevate your business. Our CX Strategy services provide tailored roadmaps that align customer expectations with your business objectives, ensuring a seamless and impactful customer journey. Through CX Measurement, we utilize advanced analytics to assess and optimize every touchpoint, offering actionable insights to enhance customer satisfaction and loyalty. Our CX Standards services establish consistent and high-quality customer interactions by defining and implementing best practices across all channels. Additionally, our CX Training programs empower your teams with the knowledge and skills necessary to deliver exceptional customer experiences, driving long-term success and growth.
CX Strategy
Developing and executing a robust Customer Experience (CX) strategy is essential for meeting customer expectations and driving business success. We tailor strategies to align with your unique goals, ensuring every customer interaction enhances loyalty and satisfaction. Our hands-on approach guarantees that your CX initiatives are effectively implemented and continuously refined.
CX Standards
Consistency in customer experience is crucial for building trust and loyalty. We help you establish clear CX standards that ensure every customer interaction aligns with your brand’s values and meets high expectations. Our focus is on creating a seamless, reliable experience across all touchpoints.
CX Measurement
Understanding the impact of your CX efforts is key to ongoing improvement. We provide advanced measurement tools and analytics that deliver actionable insights, helping you optimize customer interactions and achieve tangible results. Our data-driven approach ensures you stay informed and responsive to customer needs.
CX Training
Empower your team with the skills and knowledge to deliver outstanding customer experiences. Our CX training programs are designed to equip your staff with the tools needed to exceed customer expectations at every opportunity. From foundational principles to advanced techniques, we prepare your team to be the driving force behind your CX excellence.
Meet the Team
Meet the dedicated professionals at Schadré Consulting who are passionate about driving exceptional customer experiences. Our team brings a wealth of expertise and a commitment to delivering results for your business.
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